Honestly I bought a package from my employer and didn't have the chance to use it for nearly a year. We went to have routine service done and the office staff and mechanics we're fantastic. The extra service they offered was reasonable and there was no pressure. They also we're available a week later when we needed to replace our other car and they gave us suggestions as to what we might be facing with each choice. It's 25 miles from our downtown apartment but it's definitely where we'll be going for all of our service needs. Thanks C&R!