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| - UPDATED - PLEASE READ ALL THE WAY TO THE END!
Summary: I will never go here again.
Description: I used Yelp to help me find a shop in the area that would do an alignment. This one had great ratings, specifically "honest" and "great service". so I figured I'd give it a go. I passed on going to my usual Sears in Robinson, which I've had great experiences with and never had issues, to try someone local and slightly cheaper (later find out it wasn't cheaper). i called and spoke to a gentleman named Tom. I asked him for a verbal quote for my particular car. he was nice enough to give me a estimate over the phone for an alignment and I also mentioned that I needed the front two wheels balanced. I asked if I needed to make an appointment he said "yes, we're booked today but we can get to it Thursday." So, I dropped my car off Wednesday night and put the keys in the key drop slot. It took them 1.5 business days to do the work. I called Friday morning to confirm that he has the keys and the items that I wanted to be done. I called Friday at 7:45am and left a message; never returned my call. I called again at 10:45am and he said they were working on it. when he called me back at 2:30pm to advise me that my car was ready, the price had DOUBLED for the alignment. I asked what happened and he said they had to align all four wheels not just the front end. OK, I calmly asked why he didn't warn me during the original call, or at least call me before they did the work, that the quote only included the front end. he had two opportunities to do so when I called plus he could've done a courtesy call when they realized that the car needed extra work. this is what he said...
Actual quote:
Tom - "since you're upset about the price I'll have the guys set the car back the way it was and you can have your original quote price"
Me - "Sir, I'm not upset about the price, I'm upset about the way it was handle."
he then laughed, mumbled some things, then hung up on me. what highly rated auto service shop talks to their customers like this after asking why his/her price doubled without warning? I was very calm and collected. all I asked for was an explanation and what I got was a child's response and a dial tone. I'm a small business owner myself and I would never treat a customer like this even if they were screaming at me, which I was nowhere near that level...yet.
In conclusion, if you wish to be misinformed and treated like a step-child then this is your place. However, if you prefer nice people willing to go out of their way to answer questions and satisfy the customer, then stay away from here. For the record, I drive a 2003 Honda civic Si, certainly not a high end car and I typically don't complain about much. Sometimes it just pays to pay more.
Hope this helps you avoid a possible headache.
UPDATE: I chose not to remove the above review because I think it's important to understand the entire story also to recognize that truly good businesses can resolve unpleasant issues. after discussions with the business owner we settled everything peacefully. he was apologetic, kind, and he explained the series of events that lead up to the phone call and why it went sour. As a gesture of goodwill he did give me a discount on the service. As I am still not pleased about the treatment, he definitely redeemed the integrity of the business, and we agreed that it was a misunderstanding/miscommunication. although, I've definitely had better experiences, i believe this is a fair business managed by a morally upright guy.
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