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  • As a person who consults hotel owners on how to better serve customers and become more profitable, I'd like to think I have a little keener eye when it comes to the level of service I receive.. Immediately I noticed that the staff was short tempered, and SELECTIVELY rude. Seemed as if you were bothering them with the simplest of requests. The ONLY check in time allowed without having to pay extra is 4pm, so the lobby was packed. You would think that they would open up that time; if anything to take the pressure off the staff, but I'm sure there's some financial reason for it, so we as customers are stuck waiting in long lines (30-45 mins) to check in. It felt like the staff is "family" at the Blair so they're able to sort of get away with providing sub-par service. They will start a conversation in a pleasant tone, but as soon as a request is made that may put them in a position of doing something slightly outside of their normal duties of checking in and checking out, an attitude appears. Our room was crowded with OLD, worn wooden furniture. It's bulky and jumps out at you when you walk through the door. There's a kitchen there, but you won't have pots and pans, nor are they available upon request. You have to bring them yourself. Not very ideal when flying in. Overall, the next time we're in Vegas we will pass on this hotel. It is of course Las Vegas and there are way too many other hotels within this price range to choose from. You would think that the owners of the Blair would have realized that by now.
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