I had a very bad experience with rude staff. :( I visited for the first time during lunch on a weekday. We walked up to the counter and asked if we could see their slices. She snapped back as us, saying they're not like Ian's. I have never been to Ian's...
Once we got that all behind us, we ordered a slice from the MENU, and it was pretty fab. The crust was the perfect crispiness, though a little dry, and the sauce had great flavor. Unfortunately, it might take me a while to muster up the courage to give Roman another stab...