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| - I figured I had a nail in my tire as I had a slow puncture, so I took it in to get it patched up as I could see for myself it could be saved. I went in and honestly heard them talking to a young looking woman about something that actually was a lie, but it wasn't my business as I guess it's their job to up-sell when they can. After a dealing with a really nice man (sorry I can't remember your name) who took care of me quickly, a younger guy came out and told me he wouldn't put the tire back on because the tread was warn dangerously low.
I grew up fixing cars with my family so I was fully aware of this, which I think took him by surprise. After spending about 30 minutes explaining they were liable if I were in an accident with that tire on, he tried to sell not only 1 tire, but 2 and then conveniently I needed 4. I'd like to point out the price for this changed TWICE. Anyway, not a fan of being pressured I asked him to put the spare on, which seemed to greatly annoy him. I was prepared to go back for my new tires the next week, HOWEVER...when I got home and opened my trunk, I discovered they had broken the board that covers my spare. Not only was an entire corner broken off, but the board was snapped down the middle. This is just a ridiculous way to treat a customer! Just because I didn't spend the money and I had some items in my truck, the least they could do is ask me to move a few things if that was what made it difficult to put back.
Because of this I ended up going to another place to get 4 brand new tires. Ok, so I spent about $200 more in total, but I got better tires for the quote, excellent customer service and on top of that, when I got home this time, I saw the second place I went to had actually attempted to fix the board without me even saying a thing about it!
Customer service will get you a long and I think giving Discount Tire my new married name and new address, they didn't realize I was a regular there, so if this is how they treat new customers, I would beware. I won't be returning.
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