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| - Five star customer service all the way! I found a CPO vehicle (1-owner, just off lease), with the best price for similar cars nationwide (just above USAA and American Express certified prices). I contacted the dealership after hours via email, and received a prompt response in the morning. I brought my own financing, and was able to secure the deal over email/phone within a matter of days, and picked it up in less than a week. The dealership is beautifully decorated (Mercedes...nothing less would be acceptable), and the shop was immaculate. My client advisor (Shea White) was always available, and the finance manager was on point. No forced sales or "rust proofing" shoved in my face, which is exactly what I wanted. The entire sales team were professional and courteous throughout; everyone that passed by me while waiting seemed cheerful and offered a "how are you?!" even though they had nothing to do with my purchase. Even when I returned home and realized a pretty significant oversight on the used car that I had just purchased, the staff went above and beyond to "make good" and really demonstrate how committed they are to customer service. Any other dealer could legally have flipped me the bird and moved on, leaving me appropriately with no legal recourse...but Hendrick Motors did a fantastic job at not only reassuring me that I had made the right decision, but ensuring that they had a repeat customer for life. For the record, I didn't even buy a Mercedes from them, and they treated me with nothing but professionalism and respect.
Great Job, Hendrick Motorsports. My only regret is that I live so far away from Charlotte! The next time I'm in the market for a luxury vehicle, they'll be my first stop.
To those of you perusing the reviews and reading the other 1-star complaints...I would take them with a grain of salt (eg. completely disregard) and give them the benefit of the doubt. I went in with the attitude that if ANYTHING felt wrong about the sale I was going to walk out the door and buy another cross-shopped BMW down the road. I had no reservations with giving them my business, and encourage you to do the same if you're in the market. Do your homework and come prepared. This is a professional place of business, and if you come in unprepared and in over your head you've brought it on yourself.
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