| rev:text
| - I gave this place 3 tries because I really wanted to like it. The first time my boyfriend and I went it reminded me of one of the many breweries in Southern California that we are fond of. Unfortunately, the service was lacking. We sat at the bar during a slow time, but it still took several minutes to get our orders taken, and our water glasses were often empty. When we received the wings, I took a bit out of a particularly thick one and it was clearly underdone. I asked the waitress to bring it to the chef, and she came back, relaying that they said it was because it was "dark meat". I'm not an idiot; I know what raw chicken looks like. She took it off our bill though, which was nice.
The second time, it was more of the same. We sat at the bar for quite a long time before getting our drink orders filled, more time for our food orders, and our waters were mostly empty. This was all while watching the three or four managers (all dressed in ridiculous vests and ties with enormous beards) walk around being busy without being productive. Basically, carrying clean glasses from one shelf to another, talking to each other, and never once turning their attention to the customers sat at the bar right in front of them. After awhile, another bartender took over and she was really great. She talked to us for quite awhile and made us feel welcome and appreciated.
As far as the food, I asked for dressing on the side and yet one of the vested/bearded managers poured it on right in front of me. The salad I ordered also came without the two ingredients I was looking forward to (bacon and seasoned croutons). After several minutes of waiting to get the attention of a manager or bartender, they finally noticed me. However, he seemed like he did not believe me that I was missing the ingredients (you don't know your own food?!?)
Finally, tonight I took advantage of a Groupon. I ordered a burger, my boyfriend ordered the gravy fries. The food took almost an hour to come out. The burger was okay, fries were semi-cold. But the real problem came when I gave the Groupon to our server. She came back with a bill that the 30 dollars had been taken off of, however it was the completely wrong bill. I tried to show the waitress and her idea of "fixing" it was to run my card for the original amount (sans Groupon). At this point I was pissed. I had been sitting in this restaurant for almost 2 hours, and wanted to go. When I pointed out her mistake she took the bill back. When I saw her again, instead of bringing me my fixed bill, she was taking the order of the table next to us! Finally, a manager came over who had finally fixed the mistake. He addressed all of his comments to my boyfriend, not me, which pissed me off because I was paying. (At least address both of us if you don't know who's credit card you have in your hand.) After all of this, we weren't even offered anything for our trouble! I honestly couldn't believe it. For a restaurant that obviously views itself as somewhat upscale, its service was completely awful.
Third time was not a charm. I doubt this place will be around for long, especially when there are so many quality restaurants/bars in the area. I will not be back again.
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