The 2 most important things to me when purchasing my car was completely ignored or mishandled by both the salesman and the finance department. I will never purchase another car here again. I'll stick with Goldie's Motors in Tempe, by far the best dealership in town.
It was important to me that I not exceed a car loan more than 72 months. When we were negotiating the deal, I agreed to extend to 75 months in order to stick with an affordable payment. After making my first payment, I find out that without saying anything to me, finance set me up with an 84 month loan! I know I signed the paperwork for my loan however, it was in very small writing that showed I was agreeing to an 84 month loan. The salesman and I had agreed on 75 months and that is not what I got. I feel very deceived.
I also told the finance guy that I did not want to do any lending with Truwest Credit Union as I've had a bad experience with them in the past. He could care less and said "Truwest is great, I promise you won't have any trouble with them." Well I am already completely dissatisfied with this lender as I feel their options to pay are not with the times and their customer service is lacking. I wish he would have respected the fact I did not want to use this lender but again, they don't care.