I researched online heavily about which primary care doctor to choose. I really like 2 of the 3 doctors for my family. However, the support staff at every doctors office is HORRIBLE beyond belief! I have gotten incorrect prescriptions ordered, waited over a month now for referrals, one doctor disconnected her phone for a whole week! I called 3 times a day as my question was very urgent (re:fixing incorrect prescription!)! Each supplier that HPN works with seems to churn you out like a machine. When I purchased it, they told me basic infertility treatments were included, I have now found out they are not. I am sickened to know that I cannot CHANGE my insurance provider until December when the govt opens up signup again! I have been forced into a cheap crappy plan.