Not very smart staff at this location. One girl has zero personality or customer service skills. The only reason to go here is for the coffee and despite Starbucks prices, it is still worth once a month. The donuts are all horrible...these are donuts from a bygone era. Instead of all the other food they try to serve, how about making a better tasting donut. Any chain or people from Boston should stay in Boston and that includes all the old timers who spend 5 hours sitting in the corner of the store.