Went there on a slow Sunday with the family. Didn't come across anything other folks complain about - it was clean & good customer service.
I can tell you firsthand it's a fabulous place to put children in skates for the first time. The rink is hockey-rink size, so plenty of room for folks like me that are well-seasoned with skating. There's room in the middle for figure skating.
There weren't heaters for those in our party that weren't skating; deducting one star for that. It is very cold.
Snack bar has great hot chocolate. It's a little bit heated. Fyi: They sell hard liquor and have beer on tap.