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| - One of the worst dining experiences of my life and by far the worst I have experienced in Las Vegas and if you look at my reviews you will see I spend a lot of time in Vegas. We arrived 10 minutes before our reservation time, didn't get seated until close to 30 minutes after reservation time. The first time I dined at Giada about a year and a half ago they screwed up my reservation as well(see previous review), must be a theme here at Giada. Once seated we didn't get greeted by our waiter for 10 minutes. Drink order took 10 to 15 minutes to arrive. Waiter disappeared again. Comes back and we want to order first round appetizers and he tells about a chefs tasting menu but he has to disappear again for 5 minutes plus to retrieve menu. At this point we have been seated over 30 minutes and still have not placed an appetizer order. We finally order a couple appetizers and waiter disappeared again. The appetizers took an hour, keep in mind we still have not ordered additional courses or our main courses yet. I finally wave down waiter and ask about our appetizers an he seemed surprised that appetizers had not come yet....well if you did your job and checked in on us once in a while you would know they have not come yet. Between being seated 30 minutes late and the hour wait for appetizers we decided to skip additional courses and go straight to main based on limited time. Main course took another 20 or so minutes. At one point we needed a straw for a drink and there was nobody around I attempted to wave the waiter down a few times but he didn't see me so I had to get up and walk across the restaurant to the bar and grab a straw myself. My fillet was not cooked to temp I requested(not even close), I ordered medium and it was rare at best and was cold(cool) probably from sitting after it was cooked and plated. it was a poor quality piece of meat as well, it was tough, not sure how a rare piece of meat can be tough but it was. We arrived at 7:20, got seated at 8 and finished main course at 10:05ish, we decided to skip dessert because we didn't have another hour to waste.
This was a special occasion anniversary dinner, they removed an appetizer charge from our bill and brought us a couple free cookies but that was absolutely meaningless to me, it was not about saving $15, this was supposed to be a very special evening but it was ruined. It was not about getting a free appetizer I would have gladly paid double the price to have an enjoyable evening or get a redo on the night. Thanks for ruining what was supposed to be a special evening...
This is an honest review, my first experience at Giada a year and a half ago was decent but this time it was a disaster. I will never go back and will never recommend it to anyone. If you read my other reviews you will see I rarely leave 1 star reviews, this was a situation where I wish there was an option for 0 stars because Giada earned 0 stars last night. The waiter should not be in the service industry, he was terrible. The place has security cameras everywhere so I hope management reads this review and goes back and reviews the tapes from 10/20/16 between 7:20-10:05pm and they will see exactly what I described above.
Stay away from this place, you have been warned!!!
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