I went to the bank to create a notarized document to fax to another bank regarding the disbursement of funds. After waiting about 2 minutes I was helped by Edward G., a personal banker who greeted me with a smile and proceeded to help me create the document, notarized it and faxed it over to the other bank within about 10 minutes.
Edward was awesome! It was the best customer service experience I've had in long time.
Hopefully Wells Fargo monitors Yelp and gives Edward an attaboy or two so he hangs around awhile. He is definitely an asset to the business.