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  • We contracted with Jeff Smith and Rocky River to do a master bath and closet remodel, as well as to add a covered porch to our home in August of 2014. David Clark was assigned as our project manager. Jeff promised to get the work done very quickly and insisted on beginning both projects at once. In preparation for the master bath remodel, we moved the entire contents of our closet and bathroom to locations all over the house. Things started out ok, as his workers demo'd the bathroom and closet very quickly. His subcontractor for the stonework on the porch also completed his work within the first couple of weeks. But that's when the wheels came off. Rocky River and Jeff Smith then basically disappeared. He would promise to send his crew out, but broke that promise time and time again. On the rare occasion he did send workers to our home, they were ill prepared and had no idea what they were there to do. In addition, instead of providing the dumpsters and port-a-jons as contracted, his people threw the debris from the demo and the porch construction into the back yard, along with their lunch, which they buried underneath the mess. We didn't discover the rotting food until we developed a terrible fly problem and discovered that was the cause of the problem. They also basically destroyed our landscaping and tore down part of our fence in the process - we had to pay other workers to come out and re-landscape the yard and repair the fence. We are now in the process of paying other subcontractors to complete the job, three and a half months after it was begun. Much of the small amount of work that he did complete is having to be repaired. The metal roof that he installed was not fastened properly and is sliding off; the electrical work for the porch and the bathroom were never even started; the plumbing was never started, etc etc. Jeff Smith and Ricky River left our home in shambles and we are still living with the decision to pay him to do work he never intended to complete. Each of his subcontractors complained to us about having incomplete projects and dissatisfied customers all over town. I would not hire Jeff Smith or Rocky River for any project.
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