This used to be one of my favorite restaurants ~ this location in particular has a lot of character and it reminds me of Europe. The food is classic and well prepared. However they do not make ANY substitutions- zero! I went there on a date and my partner asked for balsamic vinegar to have with the bread and oil And they wouldn't give us any.. That's just rude!
I get the concept of not compromising authenticity but that was pushing it! Specially telling us what authenticity is.. In a condescending tone.. But they brain wash the staff - it's not their fault it's a restaurant chain policy ( I think it's because they're just too cheap personally)
I've always been mostly vegetarian ethically, but due to health reasons I've had to cut out most dairy in the past few years. This makes it very difficult to eat anything they offer "as is" and they won't accommodate a simple request like removing the ricotta from the gnocchi or just having veggies on my pizza. It's unfortunate because I love their authentic pizza crust and being Italian, I appreciate the food they prepare, but the attitude has to go.
I don't think I'll be back anytime soon as result - too bad for them - they can't Accommodate a special dietary need = they lose a good customer. All that aside the food quality is consistent and aside from the echoing walls (at this location) you can enjoy some flavorful Italian food in a European style environment! Just as long as you don't have any special requests, this could become one of your favorite restaurants.
But I'm personally over it!