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  • Was so excited to stay here but unfortunately not the best experience. PROS: Our check in went smoothly and the desk agent, Arthur, was great. Room was a decent size and clean. Check out was very fast CONS: Room was very hot and humid and remained so for our entire stay. About half of our lights worked and the wIfi wouldn't connect. After calling the front desk 3 times for help with the wifi, we finally got it working but it was awfully slow and kept disconnecting. BLT double charged my card for a meal we ate and I'm still waiting for my refund. The tram was out of service our entire stay. Our television didn't work and our hallway was littered with the same wine glasses and room service trays for 3 days even though housekeeping passed by them daily Now, here's the absolute worst part of our stay.......the cocktail service is HORRENDOUS!! We played the big wheel for over 45 minutes one evening without receiving one beverage. Every time we saw a server and tried to ask for a drink, we were told it wasn't her section and they would send someone which never happened. In our 4 night stay, we didn't recieve a single beverage while on the casino floor, yet at nearly all the other casinos we spent time in we had grear cocktail service. Don't think I'll be back to the Mirage again.
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