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| - My husband and I had an uncomfortable lunch experience at Moki's. I will say first that the food was good! The factors that caused our experience to be negative would be easy to eliminate.
We were greeted when we entered. When I said that we had a Groupon, he said, "Great! [I don't remember her name] will help you," and handed our paper Groupon to a young lady. She stood for a long time, staring at her phone as customers lined up behind us. She finally told us that the Groupon number was invalid. I suggested that we let the people behind us order, and we could try redeeming the Groupon on my phone. She agreed. The entire exchange was very flat and businesslike--a smile would have gone a long way.
When I bought the Groupon, I saw that it was for meat combos. I don't typically eat meat, but places we've visited in the past have been happy to accommodate me for an additional charge. When I asked if it would be possible to pay extra to have fish instead of pork or chicken, her response was a flat "No." Again, no smile, and no attempt at all to be flexible or to explain why flexibility was impossible under the circumstances.
I took my cup and went to find a table while my husband got his drink. Of the eight or ten tables available, I found only two that were clean--most had rice, spilled sauce, and/or drink rings remaining from prior customers. The cleanest table was directly under the flat screen television, at which the couple at the table next to us stared fixedly during most of our meal.
The food, as I said before, was hot, flavorful, well-prepared, and plentiful (especially if you like meat!). When I went to the counter to request a take-home box, the original host that greeted us helped me pleasantly and promptly.
After filling our to-go box, I attempted to clear our table and got another unpleasant surprise. The large wastebasket by the door was the type that has a lid connected in the center, and flips up when you drop something through on one side. The lid was about 70% covered with a layer of food and grease--I couldn't touch it to scrape my plate or deposit our napkins. The shelves next to the wastebasket were stacked with dirty plastic dishes; I would estimate 15-20 dishes, at the very least. I gingerly laid our two stacked dishes on the lowest pile and got out the door.
Good food means a lot, and I'm happy to go out of my way to find it. However, unless it is accompanied by pleasant service and cleanliness, it's not worth a return visit.
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