I take my kiddo here to see PA Ian, but I have seen almost all of the staff here. Their normal business hours are M-F from 9-5, but they have walk in hours M-F from 7:30-8:30 where you don't need an appointment. This is great for working parents like me who can get a sick kid seen before going to work. I appreciate that the waiting room has a sick side and a well side. The sick side has a huge game table in there which makes no sense to me because us parents could certainly benefit from something to occupy our well kiddos while we wait to be seen. The well side does have a small tv though so I guess that is better than nothing. The front desk staff have always been nice to me in person and on the phone and I have never waited long to be seen. This is a peds office so I expect it to be busy at times.
One of the reasons I chose this office is because they have a nurse who is available 24/7. I've called a few times in the middle of the night and she saved me a hospital trip. If the nurse doesn't answer right away, she calls back within 30 mins. I also love the website, it's full of helpful info. I do wish they had a patient portal so I could view my son's info online, but maybe in the future.