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| - Every experience up to today has been mediocre at best. Today was probably the most annoying. I've never written a bad review about anywhere before, but today's experience warranted such a review.
The employees usually seem snobby, or annoyed that they have to help me. I thought their jobs were to help customers? Maybe I am wrong.
On three separate occasions in the past, I have ordered a grande blonde roast, and since it has to slow drip or something, it usually takes a little longer...no big deal....but then they forget about it and I have to go up and ask about its status. They have been apologetic and I have been given the complimentary drink card on two of those instances, but I'd rather just have my drink and good customer service.
Today, the girl at the register, Shayla, stood there talking to the other girls behind the counter about their weekend, laughing and hanging out, while I was standing there waiting. There were three people behind me waiting as well. Shayla finally decided it was time to help me, but still not even paying attention she took my order and gave me my total before I was done ordering. Very frustrating, horrible customer service. All of the other employees were just standing there as well, so its not as if no one saw me standing there. They all just seemed distracted, or more interested in talking to each other than helping anyone. I was very close to walking out, but she finally asked me what I wanted just in time.
Starbucks, or whoever owns this location needs to hire some employees who have an idea of how to provide even semi-good customer service. I will not be visiting this location anymore.
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