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  • Poor customer service! I called to ask a simple question and right in middle of what I was saying "click". I called back, no answer. I called back a few more times waiting a bit no answer. I found another number for them called, got same person and started to ask question again, "click". I thought what is going on...maybe one of our phones having problems. I called back a couple more times no answer. A bit later I called using my cell phone and the got same guy who answered the first two times. I Asked him if they were having phone problems. he said no, we are not interested. Mind you I was looking to get rid of (free) a working 50" projection TV and just wanted to see if they wanted it for parts or had any suggestions on what I might do with it. I told the guy, so rather that just tell me that, you hung up on me! the guy went into a rant about how many calls they get a day and that they don't want a broken screen TV. Mind you again, my TV did not have a broken screen and worked just fine but we bought a new flat screen TV and were just getting rid of the projection TV. The guys went into another rant about how it costs them something like $15 for every 45 seconds they are on the phone. I told him if he had just stayed on the phone the first time I called and told me they were not interested and he did not have any suggestions on getting rid of the tv we would have been done. the guy kept going into his rant about not wanting an old tv and as many times as I told him it was not about the tv it was about him hanging up on me, he just didn't get it! We ended up being on that call almost 7 minutes (wonder now how much that call cost them!) with me trying to get him to understand I was upset about him hanging up on me and nothing to do with the TV. It was a totally wasted effort. I told the guy to have the owner call me so I could let the owner know why I was so upset and that If I did not get a return call, I would post my unpleasant experience on Yelp. So it has been over a month and no call so here is my post. The employee needs some serious training on proper customer service and needs to understand that without customers or potential customers he would not have a job!!!!!!
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