Since I was getting Mexican food in Las Vegas, I figure it would be at least decent. I was wrong about that. I got a carne asada burrito. The seasoning was great but the meat was overcooked and was dry and tough to chew. The service was terrible too. Upon calling out that my order was ready, I asked for some salsa. They were out of the one I wanted so the woman told me the other 2 available ones they had. She didn't even give me 10 seconds to decide and started helping the next customer. There wasn't any line, only one person. I tried to get her attention after completing their order but she ignored me. Lastly for the overall rating of the food and service, the food cost was almost double what you spend at most fast casual.
In summary:
Mediocre food = -1 star
Bad customer service = -1 star
Overpriced = -1 star
Therefore 2 star rating.