I hate this place already and I haven't even checked in. I called to inquire about the pet policy and get a wild story about fees that turns out to be completely untrue when I confirm the policy with the manager. I call the next day to inquire about my reservation and clearly LISTENING is an issue for them. First they try to book a new room for me then I asked to change the date & check in one day early. Do you have a vacancy is a yes or no question. This silly person states that I can extend a day at the end of my stay. It took 3 more attempts to get a yes or no question answered. Don't stay here, don't book here and for heavens sake don't have an expectation of customer service!