It seems like everytime we schedule an appointment for my 3 spaniels they are able to get us in exactly when we want. When we drop our dogs off they are very friendly and accomidating. My oldest dog is partially paralyzed and very fragile. They give her breaks during her grooming so that she is not stressed and hurting. My middle dog never likes her feet touched. We advise them not to try if she gets crazy, yet somehow they are able to trim her paws and feet where as no other groomer has been able to, even myself. All our dogs come home looking and feeling great! They are never there for long periods of time and the price is much better than other places. My family and I are very pleased with the services we've gotten here and will continue to bring out dogs back.