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  • I'm super bummed that the Gilbert Lolo's is such a disappointment. I loved the old Scottsdale location, this one leaves much to be desired. We tried it once, when they first opened in May, and the service was awful. It took way too long to get our appetizers, and even longer to get our meal. Then once we did get our food, we couldn't begin eating because we didn't have any condiments. By the time the condiments arrived, the food was cold. We never got our drinks refilled. We were ignored for the most part. It was a 2 hour meal, on a school night, and my kids were unhappy, I was unhappy and my husband was unhappy. We decided to try again last night, without the kids. It was a bad experience again. While the service wasn't quite as bad, they found additional ways to ruin the meal. First of all, they sat us right next to door (when there were plenty of other tables open). My husband and I ordered and they came back and said they were out of burgers. He made an alternate choice, and a few moments before they were bringing out his meal, they informed us that a key ingredient in his sandwich (the bread) was also unavailable....I'm sorry what? So they put his sandwich on a sesame seed bun. Not a big deal, but still. If you are out of something, let people know before hand. My meal was ok. Not great, just ok. It's not cheap food. It was $50 for the two of us, my expectations should be met. And $3.50 for a jar of kool-aid?! But after two things my husband wanted, they still didn't offer to comp part of the meal. We gave it a try, but will not be returning.
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