Got membership because was closer to my house. Gym is always busy but never had any issues getting on a machine. One star for bad customer service by one of the spin instructor. I was late to class but had asked the front desk if it was ok for me to join and she said it was not a problem. Apparently the instructor was not happy and made a few sarcastic remarks as I was looking for a bike that I ended up leaving. Did not appreciate how I was treated. Cancelled my membership.