Food is good. Fresh, ample portions, even if you're all by yourself you get a full teapot just for 1 person at the table. That's very convenient because I don't like asking for a refill even when I'm fully entitled to one. Customer service is just the way it should be - you get your tea right away and your order shortly after. If anything this place lacking it would be some decor update, but it's not such a big deal after all.