Worst experience EVER . AVOID. I placed an order 8/23 /17 after being ensured by staff that the bermuda hay fibers were long and flaked well without falling apart between transfer from hay barn to stalls. I was quite disappointed to have 60 bales delivered and find this to be untrue. The hay falls apart rapidly with transfer from hay barn to stalls. I have called repeatedly and been quite polite regarding the situation, but staff state they cannot offer a refund or authorize hay to be picked up without the owner's approval. Apparently, Mike (owner) must come inspect the hay first (bc customer dissatisfaction is irrelevant), but has not been able to do so. Excuses from staff include: "he was busy, we haven't seen him, it was Labor day weekend, he has meetings, he forgot." I am pretty sick of the run-around, so I will contacting the BBB as the company does not seem to be interested in resolving the issue privately.