Summerlicious 2017 has started! Since this restaurant is close to home, we decided to try their Summerlicious menu.
The restaurant is spacious and has a contemporary look. We were greeted by an Asian host by the name of Vance. She took us to our seats but since we didn't really like where we're being seated, we kindly asked her if we can go to the window table for 2. Her reply was that it was reserved. And so I told her we also made a reservation to which she replied "It was reserved for a group". Mind you, we were there at 11:30 am so the restaurant is not full yet so not sure why she didn't agreed to our simple request.
WTF, we've dine in a lot of Toronto restaurants (from the high end to the low end) and this is the first time a request for another table wasn't granted to us on an empty restaurant!
Even though we had this "not so good experience", we tried to forget about it and give the restaurant another chance.
The food was good although portions are smaller compared to other 'licious restaurants we've been to.
But what's up with the people who work in this restaurant? Our server wasn't even smiling and uncommunicative. Even the people who brings your food lacks the enthusiasm and energy you normally see from people who work in the food hospitality industry.
With so many competing restaurants around the area and restaurants closing, Ricarda's should really take into consideration how to provide good customer service. Cause one thing is for sure, you're losing repeat clients by the way how your employees treat the paying customers!