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| - It was the most horrible shopping experience at Nordstrom Rack - Arrowhead! I usually shop at Nordstrom Rack stores at east valley. It was my first time to visit this store on 07/22/2017, and it would be my last time absolutely.
I wanted to purchase a pair of black suede booties at Nordstrom Rack - Arrowhead, AZ on 07/22/2017. However, when I checked out, I was told that the red tag price $19.48 on one bootie was wrong, the correct price should be $149.97 on the other bootie. They refused to sell them at the lower price, though they admitted that the price was wrong, which is their fault. In the entire conversation, they did not apologize at all, just said "OK, OK, OK". For me, that was NOT OK!!
It is your responsibility to make sure all pricing is correct and accurate before the store is open. My job as a customer is to shop and pick the items that I like, not to find out the errors that you've made. When it turned out an error, why should I be punished to pay 8 times more for your fault?
Then I contacted facebook customer service for the first time on 07/23/2017. I did receive the call back from the manager at that store on the afternoon of 07/25/2017. The manager said that she knew what booties that I was talking about, she would like to sell me at the lower price if she could find them, and promised that she would give me call back regarding this matter. Unfortunately, I missed that call in about 10-15 minutes, the manager did not leave me any message or has not tried to call me back as of today.
DON'T promise the customers for something that you could never fulfill. Nobody wanted to be cheated again and again!
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