The staff and facility are great! My son is in the infant class and he is always happy and content. All the teachers genuinly care for my son and treats him the way I would at home. They are very clean, follow our feeding schedule, change diapers frequently, play and sing with all the babies, and are very attentive to all babies equally. The only thing that is a bummer is that they don't provide soy formula (only milk-based formula). It would've been a nice savings for us since formula/solids are included with the monthly tuition. It's okay... I'm still very satisfied and am happy I found a place that works for our family. Also, the office staff is awesome! They are so friendly and make us feel so welcomed everytime we come in! I highly recommend Downtown KinderCare!