My review is going to be about the Toronto coach/ greyhound station itself. They've added new seats for express lounge! While the express lines are good and efficient , I take issue with the whole old system and the manner that they treat passengers. The bus platforms are not accurately reflected in the two small screens placed up and far from eye sight. You most likely will need a magnifier. It's ridiculous considering the prices they charge and the service being public. The washrooms are downstairs and in the two times I've used this method of transport , I found the escalator shut down I felt for the elderly , disabled , mothers with children and baggage who had to wait for the small elevator or carry everything down and up the stairs.
The women's washrooms reeked every time and there were only 5 stalls one of which was closed for maintenance. Crappy for Toronto! If this was a less developed city in a less developed country I'd say okay they probably have a small budget.
The drivers are nice and the lines that I took were fast one took 2:20 from Toronto to London , the other time it took 2:50 for the same direct route but perhaps they account for traffic and such. Anyways , all is okay but an upgrade is much needed