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  • I like this place for nice furniture at reasonable prices but staff is very unhelpful. I bought a desk (Besta Burs) and after assembling it, I realized it was missing a piece from the drawer. So I go back and speak to a sales associate. She then speaks to her manager for a good while only to come back and tell me to go to "as-is department and if that doesn't work, customer service". OK. So I go to the as is department and they go searching in the back for the missing piece and the man comes back saying he doesn't have it and to speak to someone at returns. OK. So then I go to returns, wait another few minutes and finally speak to a guy who doesn't seem very happy to be at work. At this point, I'm starting to get annoyed and impatient. So then they ask for my receipt which I didn't think to bring because I'm just trying to get a missing piece from the desk I bought. So Mr. Cranky Pants pretty much tells me there's nothing he can do. Oh and they tell me I have to wait for them to ship the missing piece. Why couldn't someone just tell me this from the beginning......
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