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About: http://data.yelp.com/Review/id/kFxd8Qmj9DiKwROgTGaOXg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-25 00:00:00 (xsd:dateTime)
itemReviewed	Cafe Rio
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I want to start this review by saying that I've had Cafe Rio before at other locations and have really enjoyed it. Today, my boyfriend decided that we should pick up Cafe Rio from this new location. We live right down the street so my boyfriend suggested that we just order ahead and he would pick it up. The mobile app was easy to use. We both got steak quesadillas with extra cheese, he got extra steak and I got a side of pinto beans. I also switched out the pico for the green salsa since I had heard it was super good. We put in the order via the app and my boyfriend left to pick it up. Our food was done on time and my boyfriend returned home. When he returned home, things quickly went south. Our "extra cheese" for our quesadillas was in a container on the side, so we got shredded cheese. Same thing for his extra steak, it was also just in a container and not in the quesadilla. We both thought that was really odd. We would have understood if we had gotten tacos and they put the items on the side so we could add it but we got quesadillas so it didn't make much sense. What really made me upset was that the green salsa I ordered, was inside the now soggy quesadilla. They put everything else on the side that should have been inside the quesadilla, but the one item that was supposed to be on the side, ended up inside the quesadilla. I wasn't able to eat my food so my boyfriend packed our food up and went back out to Cafe Rio to get it re-made since it was so messed up. When my boyfriend returned, he spoke to the manager. The manager did not apologize or seem to care that our order was completely messed up. They were a little busy at the time but the manager kept interrupting my boyfriend and kept raising his voice telling him "just tell me what you need". We had our food re-made the way that we wanted it made the first time and my boyfriend returned home. Honestly, if the manager would have been polite and apologized for the mistake, this would have been a 5 star review of how they corrected their mistake and we got delicious food. This interaction has put a sour taste in my mouth and we will not be returning to this location. We will drive out of our way to go to the Arrowhead location.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	C

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