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  • I absolutely LOVE Papa John's Pizza - and it is my "go to" choice! So why am I giving it only 1 star? Because of the way they handle promotions. See, I'm not complaining about the quality of their pizza - because I didn't have any? Why didn't I have any pizza but I am still giving them a bad rating? Because I was driving home and wanted to pick up a yummy Papa John's Pizza, but the promotion is only available if I order online. When I said "I don't want to go home to order it and then go back out", I was told "sorry". So, on principle alone, I ordered Pizza Hut because they give me the same promotion whether I go online, use their app, phone them or walk-up. And the pizza was delicious at Pizza Hut!! So I'll be giving them my business. Papa John's: please give your customers the promotion regardless of how it's ordered - do you want my business or not? It's pizza, not anything that special. And although I'm told that ordering online improves accuracy, it doesn't (your app is horrible). What it does is save you on having to hire someone to answer the phone. Fix this!
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