I am furious. I had an appointment for my cat and dropped her off at 7:45 this morning. I was told she would be shaved, and have a bath. The lady could not find the card with my information for the appointment on it so she wrote a new card down with my info and what needed to be done. I also offered to show her rabies tag and the lady she said didn't need it. Are animals here without vaccines???? It was 2:30 and I had not heard from them after leaving a voicemail at 1:30, so I sent my dad to pick her up anyway due to her being there so long already. He gets there, and he finds out she has been in a cage ALL DAY and they didn't even TOUCH her. She was marked as a walk in appointment because the lady couldn't find the card... Which was NOT my fault they are unorganized. She was picked up not groomed, not shaved and had been stuck in a cage since 7:45, probably with no litter box and no water. I have NEVER been more disappointed in a grooming experience. This is absolutely inexcusable and my poor cat paid the price for their messy, unorganized desk and staff. I had an appointment for my dogs also, and that has now been canceled due to this experience. DO NOT take your animals here, they will be left in a cage all day, and if you're lucky, they'll eventually get groomed.