About: http://data.yelp.com/Review/id/kFL9ZgxY4Edd_1a4

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About: http://data.yelp.com/Review/id/kFL9ZgxY4Edd_1a4_ANZXA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-06-11 00:00:00 (xsd:dateTime)
itemReviewed	Courtesy Dental
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Never got to see dentist or meet staff in person because I had scheduling issues right off the bat. Moved from Cali and called this office first. Was leery when I was told the dentist would clean my teeth? Yikes. So...I kept the appt but after thinking about it called back and asked why this office can't staff hygienist's. Reply was they do but only like 2 days a week...another yikes! So, I decided there are many offices that staff 5 days a week with multiple hygienists and rather take a chance getting more schedule dates made conveniently for clients. I know how hard it is to get a dentist appt. it gets worse! I cancel 3 weeks before the appointment. But to do this I had to leave a message. Then finally called back to cancel and placed on hold forever. Then to top it off! They call us to remind us we have an appoint (we cancelled). I call the day before the appointment and you know what happens next! They tell me that nobody notified them it was cancelled, basically calling us liars instead of apologizing. When I told her I shouldn't have been inconvenienced to have to call back and be placed on hold 4.39 minutes. She said she had another call and had to take care of a patient. They need to re-evaluate their customer service practices. The dentist may be great but I will never know and sadly they forget how many other big dentist offices there are! They need to have a staff leadership evaluations and do customer satisfaction surveys. They loose more people than I think they realize...
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Christine

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