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  • Our past dental experiences have not always been filled with good memories, until this visit. Was able to provide my email when making the appointment so that a week before I could fill out the paperwork for all 3 of my boys beforehand and speed up the check in process. While watching "How to Train Your Dragon 2" in the waiting room, my younger two explored the toy section while my oldest played his phone games and intermittently watched the movie. Ms. Heather called us back, inviting us to walk through a pint size door meant just for little ones, she even joined them. All of the assistants were great, however, Ms. Heather spent more time talking to them and sharing her stories while listening to theirs, which seemed to help the transition. Exam room is clean and open, perfect for treating all 3 of mine at once. There is more of the suite than I was able to see at our visit, however, with the unfortunate diagnosis of a cavity, I may be experiencing soon. Dr. Cooke came to their side once all X rays and cleaning had been completed. Did I mention that each child was able to sort through Netflix on the tablets placed above their chairs and pick their own movies? Awesome way to keep them distracted from the poking around. Dr. Cooke spent time with each one of them, explaining to them and later me, what he was doing. He saw an area of concern on one of the boys and requested a follow up X ray to confirm or deny. Once treatment plans had been discussed he spoke in length with all 3 about sports, school, and his childhood. Giving them the view of him as a person and young boy and not like the "mean" dentists they are used to. Flossing and night time brushing hasn't always been a thing we could all remember to do, bad mom moment admitting that out loud. Whatever Dr. Cooke did to them, has completely changed their habits, as I walked by last night and witnessed silently while they all brushed and flossed. I would like to thank the entire staff for making us feel welcome, not making me feel like a horrible mom for their lack of flossing (or cavities). We shall be seeing you soon!
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