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  • My family has seen Marlina Robinson for years & she's great, unfortunately this practice has major issues. First of all, the front desk and phones are grossly understaffed; the fastest way to lose patients is to put them on hold for 20mins when they're trying to schedule an appt. There are different waiting rooms for different providers but the front desk won't mention this; they are too busy and frantic. The way they schedule the practitioners ensures that they will run behind. I waited over an hour for an 8:45am appt. They open at 8:30am & were an hour behind by the second appt time. When I asked what was going on, the front desk was too busy to answer me. This isn't a personnel problem, it's an upper management issue. As a former practice consultant, I can easily see what's happening here. They are seeing too many patients and they are understaffed. Oh and they don't care, everyone acted as though this is status quo. They have zero respect for the patient's time, it's all about the money at this practice. Staff your practice & stop the triple booking! You should be ashamed of this lack of customer service. Would love to see what your turnover looks like, betting you have a hard time keeping staff... just a guess. No charge for the consultation
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