Brutal.... went to get a tire plugged which includes balancing. The guy called several times and said that 3 tires needed to be plugged. Fine, go ahead. At $40 per tire this includes balancing as it states directly in the line item on the invoice. When I picked the car up my bill was close to $250. After inspecting it I notice the line item for 3 x tire repair and balancing for $120 and another one for new tire balancing $100. I pointed it out to the service guy that I was paying for balancing twice and he tried to say something about calibrating it to the original spec... this is nonsensical. I'm not a mechanic but I did work at a garage while in school and have balanced hundreds of tires so I do know what I'm talking about with regards to this. When I pointed out this made no sense he again tried to say it was so bad the first time they had to do it twice.... what? This makes no sense. To balance a tire you remove the weights and put it on the machine which tells you what weights to add and where... that's it. Not wanting to argue I left and called customer service and spoke to the manager. He said he would look into it and get back to me the next day. Couple days pass and nothing. Called back and got his voicemail so I left another message. Again, crickets... It's been weeks now so I've given up. DO NOT GO HERE. If they do that on a simple tire repair I can only imagine how much others are getting ripped off on bigger repairs.