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  • Absolutely horrible food and the worst customer service I have ever experienced. My food was absolutely horrible. I ordered the cat fish with hash browns and the salad bar. 1St the salad bar was gross everything was brown and withered. The ice that was supposed to be in the salad bar to keep the food cold and fresh was water. But I didn't complain about that. Ha 2nd when I received my food the cook slapped two sliced of American cheese on top of my hash browns. Processed cheese disgusting but it was only melted where it stuck to my hash browns so I couldn't remove it but hard on the top. The cat fish was so fishy you could smell how bad it was going to taste. So I took one bite of my fish and two bites of my hash browns. I could no longer eat it let alone have it on my table. My fiance told the server about my food and she told us she would have to talk to the manager. She came back to tell us that the manager Lindsey said because I took one bite of my fish and two bites of my hash browns that she could only take half off of the ordinary price. I was so shocked to hear this. They didn't apologize for the food or the experience but put blame on the customer. So then the bartender came to my table pulled up and chair and pretty much put the blame on me for not liking their food. She said, "well you did order it and it's not our fault you don't like the food. She said, " I don't know if it's because it's Monday and the batter was not freshly prepare, but that could be the reason why the fish tasted fishy". Oh my goodness this woman was delusional. I couldn't believe the service we had. I couldn't believe we left 1855 to come to The Black Bear inn. Then the bartender had the nerve to discuss it with someone else in the bar area loud enough so we could hear it. She was very rude, uneducated, with horrible customer service. My family went to the car and I stayed to thank the server, because it was not her fault our food was not edible and she did not contribute to the terrible customer service, she was only being lead by unprofessional leaders that have NO business in the restaurant industry let alone interacting with people. WE WILL NEVER COME BACK!!
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