My husband and I decided to stop by and get take out since we had been wanting to try it out. They were very busy on a Saturday night which was to be expected. They asked us if it was okay to wait 30 minutes for take out and we were fine since they were busy and we didn't call before arriving.!As far as the customer service the woman was friendly until we declined to purchase drinks while we waited. We ended up waiting an hour before our order was ready. Which is pretty ridiculous. During the hour we waited we were not offered water or even acknowledged by the waitress to let us know how much longer until our food was ready. We ordered the pad Thai it was pretty decent. I enjoyed the food it wasn't great. We will probably give them another try but order ahead of time.