I'm a firm believer that you get what you give. Give positive vibes and you'll get positive vibes especially in food establishments (with the exception of Chinese restaurants). And this is not a Chinese restaurant. I've been here several times to dine in or get food to-go. My experiences have been 100% positive so, I'm not sure what people are whining about in terms of service.
It's a family-owned business and I applaud them for competing with chain restaurants in this strip mall. Who cares if their kids help out during summer break?!? That's how Asian families teach their kids responsibility (I worked in our family's construction business when I was 4 and I loved it) so, no this isn't a daycare or child labor (check your judgmental self especially if your life isn't perfect). How can a person with multiple check-ins at McDonald's complain about service??? LOL
So anyway, about the food...I've tried their spring rolls, different types of pho and vermicelli bowls. I like them all and I haven't tried anything I didn't like. If you live in this area, it's a good source of Vietnamese goodness but if you have to drive more than 30 minutes to get here, stay in Spring Mountain.