The worst dealership experience I ever had.
This place is an absolute joke. Went in today to test drive a Highlander. After going back and forth with the sales person for 3 times before agreeing on the price the unimaginable happened.
They took a $1000 deposit, they make me sign a contract, took my key for the car I was treading in, they give me all the document of the new car and make me wait another hour for the new car to be washed and ready.
We were waiting 4 hours at the dealership, I am with my wife and my 3 yr old who is tired and wants to go home. The manager came to see me one more time with what I thought is the key of the new Highlander and instead he proceeded in telling me that they made a mistake on the trade-in value of my car and now they want more money!!!!!
They blamed it on the computer giving them the wrong specs on my car. Needless to say I walked off. The guy started apologizing and started blaming the used car manager for the mistake.
They said they refunded my $1000, but my bank still shows the charge and no refund. Now I will have to call them again and have to deal with this crap after all the terrible time spent in this place.
I will also have to dispute the hard check they made on my credit. This place is the worst, people were rude and I will take my business back at Acura.
I will make sure that everyone at Toyota's corporate office is aware of the corruption and unprofessional behavior by this dealership.