Allow me to re-introduce myself!
My original lemon meringue pie was runny, and I should have mentioned it straight away to Humble, but I didn't. Instead I just complained about it on Yelp. Despite this lapse in judgement, the folks at Humble contacted me saying this was most likely the fault of a malfunctioning oven and that they would like to make me a new one free of charge. I took them up on this offer and the second one was outstanding in every way. It held together as expected, and it tasted fantastic. They also gave me a 25 dollar gift certificate to use for next time!
Their customer service went above and beyond, and I could tell they really, REALLY wanted to make it right. This was wonderfully refreshing, especially nowadays where most consumers are made to feel like just another number.
Thank you ladies, your pies are wonderful, and so are you!