CUSTOMER SERVICE - If you can't speak Korean than just say the number BECAUSE their is a chance the worker might write your order wrong than the this young KOREAN LADY, who like one of the owner, will GIVE YOU CAN ATTITUDE AND BE MEAN for the worker's mistake.
THE STORY - I order my food saying BOTH the name and the number. I got my order and one of the dishes was NOT what I order. I told the worker that I wanted #4 & not #8. Than (s)he asked, "Do you want #4 the pork bulgogi because we also have the beef bulgogi?" When I realized that there was beef bulgogi, I told him/her that I wanted beef instead of pork. That's when the owner (young Korean lady in athletic clothes) gave me an attitude. The worker put in the wrong order than I decided I wanted beef bulgogi instead of pork bulgogi (and no the pork bulgogi wasn't prepared yet at all); so she's annoyed that she lost $8.99. The entire time I was just thinking why she is mean to me because the mistake was NOT MY FAULT and I just spent a lot of money on your overpriced food (more than $50 on 3 dishes and 6 bowls of rice). After she yelled at me, I didn't say anything. So, we stood there for like 5 seconds in silence and I think I silently said, "Okay???" After that she walked off. Whew! I'm debating if I ever want to buy anything from there again because of this incident.
FOOD - It's alright. I've eaten here many time but never really actually love the food.