About: http://data.yelp.com/Review/id/kD-1YeiDhK0l5C7tcnz0rA

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About: http://data.yelp.com/Review/id/kD-1YeiDhK0l5C7tcnz0rA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-02-03 00:00:00 (xsd:dateTime)
itemReviewed	Firebirds Wood Fired Grill
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Poor time and reservation management. We recently had a reservation for dinner at The Firebird Grilat 6:45 pm. Our party of four, my wife and I together with friends visiting from Texas, arrived 10 minutes early. Sadly, after being told we would be seated shortly, we stood in a very crowded and hot bar and waiting area until about 7:22 pm. No excuses - this was not acceptable. The reservation was made on-line. The indication was there was a good deal of availability - not even close. No apologies, no free drink, nothing. Just standing and waiting dodging the wait staff in the bar as they tried to serve the customers in the area. We checked on our reservation several times, no apology for the delay, just we will seat you shortly. Shortly was 42 minutes after our reservation time! Poor restaurant management skills everywhere. Not customer friendly at all, just a production line of late seatings. Then there was our server. She was wonderful. Very cheerful and polite. She assisted with menu selections and was very attentive. She had the attitude that the girls at the reservation desk could learn from. The food was ok ( a 6.5/10). I doubt we will return. As a business that is customer centric in nature, they failed miserably. The server was in a bad position from the starting line. She saved the evening from total disaster. Our friends from Austin, TX were not impressed. February 3 As an update to my less than favorable review in January, I did have communication from Firebirds. I then received a call from their Regional Manager. She was sincere in her response and made things right. Although the night with friends was not 100%, the management team was responsive to my feelings and experience. As a consumer, that is all that I can ask. We went back for lunch this past week and the food and service was good. Worth another shot for dinner in the future. They may have had a bad night.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	B

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