Maybe I visited on an off night? My Dutch Crunch bread had the right texture, maybe a little flat but nothing to complain about. The taste however...unsalted slightly stale plain crackers. I had the Bella because of some good reviews, but the chicken was a texture less tasteless pile of mush. Well it did have one taste. That kind of gamey chicken taste - just a touch. I probably wouldn't have noticed it if the sandwich had had *any* other flavor to it. Ate half - threw the other half. Just wasn't worth eating.
I also had the onion rings. Breading was fine, but again not much flavor and no salt. They were also slightly burnt (black spots) on the outside.
Normally with a food review like that I'd give 2 stars (I reserve 1 star for food poisoning), but the place was clean, I like the format, the menu is impressive, and I'll probably try it again since all these reviews can't be wrong...can they??