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  • Living within Cleveland city limits, I thought Cleveland Public Power was my only option for electricity. I suffered through years of their unconventional billing practices, even though I was on their budget program, which you can only sign up for in the month of October (?), and suffering through their nasty Customer Service Department. The final straw was last week, when I called about a balance that started appearing on my bill several months ago. I keep paying what they tell me to pay each month, but this balance wasn't going away. It turns out to be yet another mistake that they made with my budget billing. They aren't budgeting it properly. They aren't taking any overages and dividing them up over a span of time. When you reach the end of the year, whatever overage you have is due immediately. I have no idea what happens if you have a surplus, because they have not budgeted me properly for me to have a surplus, so I cannot comment on that. Anyway, right on the phone with the customer service person, she told me that they should have turned off my power months ago. She threatened to turn off my power at that exact moment if I did not immediately send them $700. I said that I was not comfortable with that, and that I wanted to speak to a manager. She ignored me. Anyway, I ended up speaking to a different customer service person, with whom I worked out a payment plan. They agreed to not turn off my power. How nice of them, to do that for a dutiful customer who pays exactly what each monthly bill tells them to pay. You repeatedly mess up my bill. Then when I call to try and fix it, you are nasty to me, and threaten to turn off my power, without any prior notice. After that, I called the Illuminating Company to see about switching over to them. The rate that I would pay to the Illuminating Company is HALF of what Cleveland Public Power has been charging me for the past several years. I've been paying twice as much as I had to. So, on top of the horrible service, threats, and billing errors, they have been overcharging me for years. I have someone from the Illuminating Company coming out to see what it will take to switch me over to them instead.
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