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  • Left this place in tears only to have to go home and fix the mess Sherill made! This was my 2nd time at the Camelback/20th st location since they opened...still horrible service. My appt was at 1:30pm and I didn't get seen until 1:50, and Sherill didn't even apologize for the wait. I booked my appt online and all that was available was a "Dry style" which meant I was to come with my hair clean and dry & they would style it. I told Sherill I wanted loose waves and NO ringlets. She said "so you basically don't know what you want" and proceeded to take me to wash my hair. I had to stop her and tell her I already washed and dried my hair per my reservation!!! She looked confused and said she was going to curl my hair like she curls hers. Isn't this place called Primp & Blow?!?! I was expecting her to round brush my hair...and didn't I just say I didn't want ringlets?!?!? She curled my hair and tried to sing to Jhene Aiko. I was too upset to say anything at this point after the long wait and her insults about my frizzy hair and not knowing what I wanted. At the end she showed me the ringlets in the mirror and kept saying how "bomb" my hair is...which is true but clearly she does not have a clue how to style my "bomb" hair. She asked if I wanted her to comb through the ringlets and I said YES! I guess that was her version of waves. As I was getting styled I noticed there are some talented stylists in there but I was not lucky to have one today...New Years Eve! When Sherill was done I wished her a Happy New Year and she said TTYL...what's wrong with her? No people skills whatsoever or she purposefully avoids social cues. The Camelback/20th st Primp & Blow should be more selective when hiring, training, and for future evaluations! I have never had a bad experience at the Primp & Blow on High Street or at any of the Dry Bars (competitor)! At least the receptionist was apologetic in the beginning when I wasn't seen on time and at the end. I was surprised she asked me how my service was, but I was even more so surprised that she actually listened to me when I told her that I didn't like my hair or my service and that Sherill tried to wash my "clean & dry" hair. She even took off $10 from my bill which was nice. I know it was a busy day for them, but good customer service takes into account the customers time as well! I made the appt, arrived early, but my day was thrown off course because Sherril was running behind AND now I still have to do my own hair for tonight!
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