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  • I had to come here twice yesterday and once today. I order holiday greeting cards online a couple days ago to be printed out at this location. I came a few hours after receiving the "your order is ready" email and the associate couldn't find my prints. She didn't bother to check in the computer the first time and just told me that they didn't have them. Ok... So I pulled up my email and showed her that my greeting cards were printed at this location. Then she pulled it up on the computer and it showed they were printed, but she couldn't find them. She had to reprint all of them, so she told me I'd have to come back in an hour. An hour and a half later, my prints were not done. I just left and came back again today. The cards were there (thank goodness). Just for the card situation, I'd give them two stars. The loss of another star goes to their lack of staff on duty. Both days that I went, there was only one cashier and apparently only one person working in the store area (not the pharmacy). When I came yesterday, I had to wait until the lady rung up 5 people before she came over to the photo desk to ask me what I needed. Then I had to wait til' she rung up another 7 to show her my email confirmation. There was also an elderly couple trying to use the photo kiosk to order some prints, but they never used it before, so they needed help and the lady told them, "you're going to have to wait a while before I can assist you with that because I have other customers." Today, the cashier didn't even notice that there were people waiting in the photo department, so after waiting there 5 minutes, I just stood in the long line so I could tell her I was picking up prints. Why is there only one cashier during the holiday season? It's very inconvenient and frustrating, especially if you need some help in the store because you'll have to wait in line just to ask one question. Normally, this CVS is okay, but I have to give them 1 star right now due to the fact that they lost my prints, gave me an inaccurate time frame to come back in, and had only one associate working during holiday season.
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